Write a Smartphone Manual for Your Parents That They Can Actually Understand
Teaching over the phone ten times doesn't work as well as a piece of paper. Large text, detailed steps showing exactly where to tap, and instructions on how to undo mistakes.
Fix your parents' WiFi over the phone (the script that works)
IT guy. The hard part of remote parent tech support isn't the router, it's that 'click the settings icon' means nothing when you can't see their screen. This generates the script with the words that actually land.
Write a Smartphone Manual for Your Parents That They Can Actually Understand
Teaching over the phone ten times doesn't work as well as a piece of paper. Large text, detailed steps showing exactly where to tap, and instructions on how to undo mistakes.
Fix your parents' WiFi over the phone (the script that works)
IT guy. The hard part of remote parent tech support isn't the router, it's that 'click the settings icon' means nothing when you can't see their screen. This generates the script with the words that actually land.